Guidelines


Here are the following guidelines in booking and flying with AirTrav PH:

Booking Changes
Any booking changes must be done in no less than 7 days before the prior scheduled flight. Kindly take note that a change in your booking may be subject to fare difference.

Pre-departure
Passengers must be at the designated AirTrav Terminal at least 30 minutes before departure. Check-in must be completed 20 minutes before departure. The aircraft will close doors 10 minutes before the scheduled departure time.

Valid ID
For verification purposes, passengers must present one (1) government-issued valid ID that matches with the name on the passengers' itinerary. For senior citizens and persons with disability, the OSCA ID and PWD ID must be presented upon check-in.

Baggage
The first 10 kgs of baggage is included in passengers' airfare (excluding hand bag and/or laptop bags). There will be additional Php150 charge for every excess kilo of baggage. Each passenger's total baggage limit is up to 30 kgs only.  
 
Passenger Rights
For the complete list of passenger rights, please refer to this link: http://www.cab.gov.ph/downloads/air-passenger-bill-of-rights

Connecting Flights
Passengers with connecting flights to any of the Manila NAIA Terminals should plan at least 45 to 60 minutes of travel time to the AirTrav PH Seaplane Terminal from the NAIA Complex. 

Passengers with connecting flights to any of the AirTrav PH Terminals should plan at least 45 to 60 minutes of travel time from the NAIA Complex to the AirTrav PH Terminal.

Refund
For causes attributable to the airline, a full refund is due to the passenger when there are flight disruptions/cancellations due to the airline’s operational requirements. The passenger may choose to refund the payment made either in cash or reversal of credit card payment, subject to the internal refund policies of the airline.

In addition to the conditions herein allowing refunds, AirTrav PH shall likewise refund the fare for the following grounds: (a) Death; or (b) Serious Illness immediately before the scheduled flight. This is subject to the presentation and submission of sufficient documentary proof to AirTrav PH. Refunds will only be made to the passenger named in the ticket or to the person who has paid for the ticket upon presentation of proof satisfactory to AirTrav PH.

Schedule Changes
Schedules are subject to change without prior notice. The times reflected on the ticket, timetables, or elsewhere are approximate and not guaranteed. There is a particular time fixed for the commencement or completion of carriage and may be changed as circumstances may warrant. AirTrav PH, however, will exert reasonable efforts to notify affected passengers of any change or postponement of the flight scheduled through the contact details which the Passenger provided at the time of booking.

Flight Delays
“Delay” is when a flight has been deferred to a later time than its scheduled time and such scheduled time has not been changed in advance by AirTrav PH.

“Cancellation” is when a flight is not operated by the AirTrav PH for a reason which AirTrav PH will duly inform its passengers.

“Force Majeure” is when a flight is not operated because of conditions beyond the Airline’s control such as but not limited to acts of God, storms, typhoons, heavy rains, or unusually severe weather.

At any time after booking has been made, AirTrav PH may cancel, terminate, divert, postpone, reschedule, or delay any flight for reasons of safety, commercial, maintenance, operational, or for such reasons which are beyond our control.

If you have any questions, please feel free to contact us or email us directly at sales@airtrav.ph.